My ISP Does Not Understand Customer Service

There is a lot to be said about customer service this day and age. It is rare to find a company that actually understands that the customer is their number one priority. After all, we, as customers pay their bills, yes?

My ISP, iPower manages about a million websites. Believe me, I feel like I am one in a million vying for good support. I have used iPower, formerly known as the ISP, iPowerWeb for about five years now. When they decide they are going to change something, who is the last person they tell?

Moi, Mr. one-in-million - aka Joe Customer.

I received an email from iPower earlier this week announcing my whole domain had been moved to a new platform. It requested that I read all the documentation provided, which was akin to reading a Charles Dickens novel. Words, words, and more words.

Wrong.

I don’t have time to have my ISP dump all of this on me. What makes matters worse is that they hosed all my email accounts. We could not send out any email for an entire day. I had to get someone from tech support to tell me what they changed. My ftp accounts had been changed. Heck, my main account username was changed. I thought users typically picked their username and passwords.

Then I checked my blog. Well, my latest post was from January 2007 and my RSS feed was messed up.

You get the picture?

Chaos. I can’t imagine what this would have been like if I was not a technical person.

Well, after much time and effort on my part, I think, and that is the operative word - I think my domain and site is stable now.

Sorry that you had to share in my mess. If you received an email with a slew of old posts today, I am sorry. Let’s hope it does not happen again when I hit the “post” button on this post.

Have a great weekend.